Get in touch with our team
Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact our team any time for help with deposits, withdrawals, verification or gameplay problems. We provide step-by-step guidance and account support across email, phone and live chat. Use email for documentation or call for quick account checks and bonus enquiries. We can also help with responsible gambling settings and self-exclusion.
| Department | Contact |
|---|---|
| Customer support | [email protected], email for account, deposits, payments and technical enquiries |
| General enquiries | [email protected], company queries and billing support |
| Affiliate enquiries | [email protected], affiliate programme setup, tracking and payments |
| Phone | +61 3 9247 5831, live chat via site and app during business hours |
| Working hours | 24/7 email support; phone Mon-Fri, 09:00-18:00 (AEST) |
Email Support
Email is the preferred way to contact us about detailed requests, account issues, or anything that needs an explanation or supporting documents. Use a clear subject line and include your up-to-date contact details so we can respond without unnecessary delays. If documents are relevant, attach them to your email and briefly explain what you need help with.
Contact Form
Response Time
Need a hand with your account, a payment or a game? Contact support by live chat, email or phone. Most enquiries are answered within one business day. More complex issues may take longer, depending on what’s involved. Include your account details and a clear description of the issue so support can respond to your request.
Feedback
Have feedback, a suggestion or an idea to improve the site? Send it our way - we read every message and use it to refine features, promos and navigation. Short notes, bug reports or feature requests all help. Drop your thoughts via the feedback form or live chat and we’ll consider them for future updates.